Welcome to BTGiftGalaxy (https://btgiftgalaxy.in/). We value your privacy and understand the importance of protecting your personal information when you visit our website or use our gift card exchange services.
This Privacy Policy explains how BT Gift Galaxy collects, uses, stores, and protects personal information. It also outlines your rights and choices regarding your data.
By using our website, you acknowledge the data practices described in this policy, subject to your rights under applicable privacy laws.
1. Information We Collect
BT Gift Galaxy may collect personal information when you visit our website, contact customer support, or request a gift card exchange.
The information we collect may include:
Personal Information: Name, email address, phone number, and other contact details.
Transaction Information: Gift card brand, denomination, exchange value, transaction history, and payment details.
Verification Information: Documents or information necessary to verify gift card ownership and prevent fraudulent transactions.
Technical Information: IP address, browser type, device information, and website usage data.
We aim to collect only the information reasonably necessary to provide our services and meet applicable legal requirements.
2. How We Use Your Information
We use collected information to operate our website, process customer requests, and improve our services.
Your information may be used to:
Process and verify gift card exchange requests.
Communicate transaction updates and payment confirmations.
Respond to customer questions and support requests.
Identify suspicious transactions and prevent fraud.
Maintain website security and improve functionality.
Comply with applicable legal and regulatory obligations.
Where consent is required, we will request it before using personal information for the relevant purpose.
3. Cookies and Tracking Technologies
BT Gift Galaxy may use cookies and similar technologies to improve website functionality and understand how visitors interact with our services.
Cookies can help remember user preferences, maintain website functionality, and measure website performance.
Some cookies may be provided by third-party analytics or service providers.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Where legally required, we will obtain consent before placing non-essential cookies.
4. Sharing Your Personal Information
BT Gift Galaxy does not sell customers’ personal information.
We may share necessary information with trusted service providers who assist with payment processing, website hosting, transaction verification, fraud prevention, or customer support.
Information may also be disclosed when required by applicable law, a valid legal process, or an authorized regulatory request.
We expect service providers handling personal information on our behalf to maintain appropriate confidentiality and security protections.
5. Data Security
Protecting customer information is important to BT Gift Galaxy.
We aim to implement reasonable technical and organizational security measures designed to prevent unauthorized access, misuse, alteration, or disclosure of personal data.
However, no internet-based system can guarantee complete security.
Customers should avoid sharing sensitive payment information or gift card redemption codes through unverified communication channels.
If you suspect unauthorized activity involving your information, please contact us promptly.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy or meet applicable legal requirements.
Transaction records may be retained for accounting, dispute resolution, fraud prevention, and regulatory compliance.
When personal information is no longer required, we aim to securely delete or anonymize it, unless continued retention is legally necessary.
7. Your Privacy Rights
Depending on applicable law, you may have rights concerning your personal information.
These may include requesting access to your personal data, correcting inaccurate information, withdrawing consent where applicable, or requesting deletion of eligible records.
Certain requests may be subject to identity verification, legal retention requirements, or other lawful limitations.
To exercise your privacy rights, please contact us through our official website.
8. Third-Party Websites
Our website may contain links to external websites, payment platforms, or gift card providers.
BT Gift Galaxy does not control the privacy practices of these independent services.
We recommend reviewing their respective privacy policies before providing personal information.
9. Children’s Privacy
BT Gift Galaxy’s gift card exchange services are intended for adults aged 18 years and above.
We do not knowingly collect personal information from children for the purpose of providing these services.
If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take suitable steps in accordance with applicable law.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, security practices, or legal requirements.
Any revised policy will be published on this page with an updated revision date.
Where legally required, we will provide additional notice or obtain consent for material changes.
11. Contact Us
If you have questions about this Privacy Policy, personal information, or data protection practices, please contact us through our official website.
We encourage customers to contact us if they have concerns about how their information is handled.
Your Privacy Matters to BT Gift Galaxy
We aim to maintain transparent data practices and protect the personal information entrusted to us while providing reliable gift card exchange services.
